Parcels are dispatched from Royal Mail depot on Monday, Tuesday and Thursday as the depots are still closed Wednesday. We try to not post on a Friday to avoid weekend delays.
We are currently experiencing high demand, as are Royal Mail and other couriers. While we aim to get your parcels dispatched within 48 hours of receiving payment we ask you to please bear with us if there are minor delays in this time.
Postage is a flat rate of £5.50 per order with Free Delivery when you spend £65 or over.
All plants are sent Royal Mail First Class where possible. We also use Parcelforce, DPD and DHL. We only use couriers we trust to handle our plants with care and deliver them promptly.
We have a high standard of quality control and only ever post out plants we ourselves would be happy to receive.
Recycled packaging materials are used where possible and we encourage our customers to also reuse and recycle them.
Great care is taken in the packaging of your plants to ensure they reach you in perfect condition. In rare circumstances damage may occur in transit. If there is anything wrong with your order please let us know within 48 hours of receipt by sending photographs of the issue to firstname.lastname@example.org. We have a healthy plant on arrival guarantee and will work with you to quickly rectify any issues. Refunds will only be given for faulty items.