Delivery

Spiralis Plants deliver house plants nationwide in the UK.

Order online from the comfort of your own home and have our house plants delivered direct to your door.

PLEASE NOTE:
DUE TO THE PANDEMIC AND INCREASED DEMAND WE ARE NOW OPERATING AT UP TO A 7 DAY TURNAROUND. WE ARE A VERY SMALL TEAM AND APPRECIATE YOUR PATIENCE IN THESE TIMES.

UK Delivery £6.50
Free delivery for orders over £75

 
 

Parcels are dispatched from Royal Mail depot Monday – Thursday, we try to not post on a Friday to avoid weekend delays.

 

Postage is a flat rate of £6.50 per order.

Free Delivery when you spend £75 or over.

All plants are sent Royal Mail First Class where possible. We also use Parcelforce, DPD and DHL. We only use couriers we trust to handle our plants with care and deliver them promptly.

 
We are currently experiencing high demand, as are Royal Mail and other couriers. While we aim to get your parcels dispatched within 48 hours of receiving payment, we ask you to please bear with us if there are minor delays in this time and allow up to seven days for your order to be dispatched.
 
 
We have a high standard of quality control and aim to only ever post out plants we ourselves would be happy to receive.
 

Biodegradeable or recycled packaging materials are used where possible and we encourage our customers to also reuse and recycle them.

 

While we package with extra insulation for colder temperatures in winter months we recommend you purchase postage with a heat pack if there is any risk of frost or low temperatures. Any cold damage incurred will not be compensated for unless a heat pack was sent with the order (October – April).

 
RETURNS:
 
Great care is taken in the packaging of your plants to ensure they reach you in the best condition possible. Plants are living beings and will sometimes have minor superficial damage to their leaves, much in the same way you have scars and bruises it is common for plants to have similar minor defects. Due to their fragile nature minor damage can occur in transit, this is to be expected when shipping live plants. In incredibly rare circumstances substantial damage may occur in transit. If there is anything wrong with your order please let us know within 24 hours of receipt by sending photographs of all issues to info@spiralis.co.uk. We will work with you to quickly rectify any issues. Refunds will only be given for substantial damage or if goods are returned in the same condition they were received.