FAQ

Postage is a flat rate of £6.50 however much you order.

Full details of delivery can be found on our Delivery page.

 

To ensure safe delivery we take the utmost care in packaging our plants.

Plants are individually wrapped with tissue paper and then stronger paper/card and packed into boxes with wood wool shavings and recycled paper and/or cardboard.

In winter plants are sent well insulated to ensure they arrive in the best condition possible.

We use recycled materials where possible and encourage you to also recycle and reuse them.

Credit / debit cards & Apple Pay are processed by Stripe for guaranteed secure online payments.

We also accept payments made with Paypal.

When you have placed your order you will receive a confirmation e-mail. You will receive another e-mail when your order is dispatched with full tracking info if applicable.

Most orders under 2kg are sent Royal Mail First Class where tracking is only updated once an attempt of delivery has been made.

If you would like a fully tracked service please choose a courier option at checkout.

Orders can be collected from the shop at 41B Killigrew Street or from the stall at Falmouth market in Falmouth, Cornwall. The market is on 9am-5pm most Saturdays from March to December.

For current shop opening times please view the home page.

We are more than happy to talk about plants and plant care! Please Contact Us  if you have any questions. 

We know how hard it can be to find conclusive answers online, with lots of conflicting information regarding how to care for the same plant, it can be difficult to know what the right answer is. We know our plants well and have been growing them for many years, we offer advice you can trust from qualified and experienced horticulturists.